Legal · Support
Support
Effective date ·
Questions about your account, wallet, a charge, or a download? Email support@waveship.fm and include the email address on your account.
Wallet and charges
Every transaction on your account appears in your wallet history with its exact USD amount. If you see a paid listen or purchase you don't recognize, contact us — refunds are issued as wallet credit and always appear as their own ledger entry.
Downloads
Purchased files are always available from your purchases. If a format fails to download, try again from that page; if it persists, tell us which track and format.
Artist support
For questions about releases, uploads, earnings, or rights, include your artist name and the release in question. Copyright concerns follow the Copyright Policy.